Return & Refund Policy

At Lace And Desire, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we have a straightforward refund and return policy in place. Please read the following guidelines to understand our policy:

Eligibility for Return: You may initiate a return within 14 days of receiving your order if the product is in its original and unused condition. To be eligible for a return, the item must be unworn, undamaged, and with all original tags and packaging intact.

Non-Returnable Items: Please note that personalized and customized items are not eligible for return. This includes products that have been customized with additional features, embellishments, or alterations according to your specifications. Additionally, any items that are marked as final sale or clearance cannot be returned.

Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. They will guide you through the return process and provide you with the necessary instructions. It is important to obtain a return authorization before sending the item back.

Refund Process: Once we receive the returned item and verify its eligibility through inspection, we will process the refund. Refunds will be issued using the original payment method used for the purchase. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider’s processing time.

Refund Amount: The refund amount will be for the item’s purchase price minus any shipping & clearance charges, coupon discounts, or applicable restocking fees. Please note that any promotional or discount codes used during the original purchase may no longer be valid for future purchases or exchanges.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, repair, or refund, depending on the circumstances.

At Lace And Desire, we strive to provide accurate product descriptions, detailed images, and excellent customer service to ensure that you are fully satisfied with your purchase. If you have any questions or concerns regarding our refund and return policy, please reach out to our customer service team, and they will be happy to assist you.

Note: This refund and return policy applies to purchases made directly through LaceandDesire.com. If you have purchased our products from a third-party retailer, please refer to their specific refund and return policies.

FOR MORE INFORMATION:

Shop Name : Lace And Desire

Support : 24/7

Business Hours : 9:00 AM to 4:00 PM

Business Number : +1 954 250 5315

Business Mail : Support@laceanddesire.com

Physical address : 7901 4TH ST. N STE 11915 ST. PETERSBURG, FL 33702 US