Return & Refund Policy – Lace And Desire

At Lace And Desire, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple return and refund policy. Please review the details below.

Return Eligibility:

  • Returns must be initiated within 14 days of receiving your order.
  • Items must be unworn, undamaged, and in original packaging with all tags attached.
  • We accept returns for defective and non-defective products. For defective products you must have to contact us immediately at support@laceanddesire.com.
  • Returns without prior authorization will not be accepted.

Non-Returnable Items:

  • Personalized or customized items (including alterations and embellishments) are non-refundable.
  • Items marked as Final Sale or Clearance cannot be returned.

How to Initiate a Return:

  1. Contact our customer support team at support@laceanddesire.com with your order details and reason for return.
  2. Wait for our team to provide a Return Authorization and instructions.
  3. Ship the item back using the provided instructions.

Refund Process / Refund processing time

  • Once we receive and inspect the returned item, we will process the refund.
  • Refunds are issued to the original payment method used at checkout.
  • Processing time may vary depending on your payment provider. Usually It takes  7 business days.

Refund Amount:

  • Refunds cover the purchase price of the item minus shipping fees, clearance charges, and any applied discounts.
  • Promotional or discount codes used in the original purchase may not be re-applied to future purchases.

Damaged or Defective Items:

  • If you receive a damaged or defective product, contact us immediately.
  • We will provide a replacement, repair, or refund depending on the issue.

Additional Notes:

  • This policy applies to purchases made directly on LaceandDesire.com.
  • If you purchased from a third-party retailer, refer to their return policy.

Contact Information:

  • Shop Name: Lace And Desire
  • Support: 24/7
  • Business Hours: 9:00 AM – 4:00 PM
  • Phone: +1 954 250 5315
  • Email: support@laceanddesire.com
  • Address: 7901 4TH ST. N STE 11915, ST. PETERSBURG, FL 33702, USA

For any questions regarding returns or refunds, reach out to us at support@laceanddesire.com.